Returns and Cancelation Policy

Defective materials may be exchanged for the same product within 30 days of delivery.

Purchases of online training and downloadable products/services are final and non-refundable.

Returns of paper-based materials or product packages will be accepted within 30 days of the date you receive your order. All materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap, and product package returns must include all originally shipped components.

Once placed, canceled orders will incur a 10% restocking fee. All other returns are subject to a 10% restocking fee and shipping costs are non-refundable. 

To return an item:

  • Contact us at for authorization.
  • Ship materials back to the address. 
  • Expect a refund or credit within one business week.